T&C

Welcome to Yoisho! These Terms and Conditions ("Terms") govern your access to and use of our website, services, and products ("Services"). By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

1. General Information
The website is operated by Yoisho (referred to as "we", "us", or "our").
By using our website, you agree to these Terms, along with our Privacy Policy and other applicable policies.

2. Eligibility
You must be at least the age of majority in your jurisdiction to use our website and Services.
By using our Services, you confirm that you are legally capable of entering into a binding contract.

3. Product and Service Availability
Our store sells both physical products and membership services.
Availability of products and services may vary based on stock and location.
For pre-orders, please note that items will be shipped as soon as they are available, and shipping times may vary.

4. Pricing and Payments
Prices for products and services are listed on the website and are subject to change without notice.
We accept various payment methods including credit cards and PayPal.
Payment for orders must be made in full before the order is processed and shipped.

5. Shipping and Delivery
Free shipping is available for orders over €20 within the Netherlands.
For international orders, shipping fees and delivery times will depend on the country.
Orders will be shipped within 24 hours, excluding weekends and holidays.
Please ensure that the shipping address provided is accurate; we are not responsible for delivery failures due to incorrect information.

6. Membership Services
Memberships are available on our website and are subject to a minimum commitment period of 3 months.

After 3 months, you may cancel your membership by notifying us via email at support@yoishomatcha.com. Cancellation requests must be made before the next renewal date to avoid further charges.

Membership fees will not be refunded for the current billing cycle.

7. Returns and Cancellations
We accept returns for products in accordance with our Refund Policy.

Cancellations for physical product orders are allowed within 30 days of placing the order. After this period, cancellations will not be accepted.

For pre-orders, cancellation is only possible if the order has not yet shipped.

8. User Conduct
You agree not to use our website or services for any unlawful purpose or in any way that could damage, disable, or impair our website or interfere with other users' use of the website.

You are prohibited from transmitting viruses, malware, or any harmful content.

9. Intellectual Property
All content on this website, including text, images, logos, and designs, is owned by Yoisho and protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, or otherwise use any content from this website without our express written consent.

10. Limitation of Liability
We are not liable for any damages arising from the use or inability to use our website, services, or products.

In no event shall our liability exceed the total amount paid by you for the products or services in question.

11. Indemnification
You agree to indemnify and hold harmless Yoisho, its employees, agents, and affiliates from any claims, damages, or liabilities arising from your use of our website or violation of these Terms.

12. Privacy Policy
Your use of our website is governed by our Privacy Policy, which can be found here.

13. Modifications to Terms
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly.

Continued use of our website after changes to these Terms will constitute your acceptance of the revised Terms.

14. Governing Law
These Terms and Conditions are governed by the laws of the Netherlands. Any disputes arising from these Terms will be resolved in the competent courts of the Netherlands.

15. Contact Us

If you have any questions regarding these Terms, please contact us at:

Email: support@yoishomatcha.com
Address: Herengracht 160-3, 1016BN Amsterdam, Netherlands
VAT Number: NL865335965B01
Chamber of Commerce: 90494601