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Frequently asked questions

About Matcha

What is matcha?

Matcha is a traditional Japanese green tea powder made from carefully selected, stone‑ground tea leaves. You consume the entire leaf, which means more antioxidants and nutrients. It delivers a gentle, long‑lasting energy lift without the coffee crash.

What’s the difference between matcha and regular green tea?

With matcha you drink the powdered leaf, while regular green tea is steeped and the leaves are removed. Matcha typically contains higher levels of antioxidants, chlorophyll and L‑theanine than regular green tea.

How should I taste and store matcha?

Store matcha airtight, dark and cool. After opening, keep it in the fridge if possible. Always use a dry spoon and close the tin immediately to protect color, aroma and flavor.

How do I determine matcha quality?

Look for a bright, vibrant green color, ultra‑fine texture (no grittiness), and a delicate, creamy umami taste without harsh bitterness. Yoisho Matcha is premium grade and sourced directly from Japan.

Does matcha have health benefits?

Matcha is rich in antioxidants (like catechins), supports a normal metabolism, and thanks to L‑theanine helps you feel calm yet focused. Always consult your physician for medical advice.

Is Yoisho Matcha organic and sustainably sourced?

Our matcha is grown in Japan on small tea farms using sustainable practices. We build long‑term relationships with growers and prioritize transparent sourcing.

How do I prepare matcha (hot/cold/latte)?

Whisk 1–2 g matcha with 60 ml water at around 80°C until smooth and frothy using a bamboo whisk (chasen). Top up with hot water for usucha or add milk/plant milk for a matcha latte. For iced matcha: first dissolve with a splash of cold water, then add ice and water or milk.

How long does matcha stay fresh?

After opening, matcha stays at its best for up to about 6 months when kept cool and airtight. Always check the best‑before date on the package.

Orders and payments

How can I place an order?

Add products to your cart, enter your details, and pay securely using credit card, iDEAL, or other available methods at checkout. A confirmation email will follow immediately.

What happens with pre‑orders?

Your entire order ships when all items, including pre‑orders, are in stock. Prefer separate shipping? Place non‑pre‑order items in a separate order.

Can I pay later or use discount codes?

Available payment options are shown at checkout. Enter any coupon code in the dedicated field on the checkout page.

Can I get an invoice for my order?

Yes. Email your order number to support@yoishomatcha.com and we’ll send your invoice by email.

Are my payment details secure?

Yes. All payments are processed over secure SSL connections by trusted payment providers.

Shipping and delivery

What are the shipping costs?

Shipping costs are calculated automatically at checkout based on your address and order value. Orders above a certain threshold may qualify for free shipping (see checkout for current terms).

How fast will my order be shipped?

Orders placed on business days before 16:00 are typically shipped the same day (pre‑orders excluded).

Can I track my parcel?

Yes. You’ll receive an email with a Track & Trace link as soon as your order ships.

Can I ship to a pickup point?

At this time, it is not possible to ship to a pickup point.

Please do not manually enter the address of a pickup location, such orders cannot be delivered and will unfortunately be lost. If a customer manually uses a pickup point address, Yoisho Matcha cannot be held responsible for the missing parcel.

Do you ship internationally?

Yes, we ship within Europe and a few Non European countries. Shipping options and lead times will appear at checkout once your address is entered. You can visit the Shipping and Delivery page here for more detailed information.

Order issues

My order arrived damaged, what now?

Email support@yoishomatcha.com within 7 days of delivery with your order number and clear photos of the damage. We’ll resolve it as quickly as possible.

An item is missing from my parcel, what can I do?

Email your order number and the missing item(s) to support@yoishomatcha.com. We’ll check right away and arrange a reshipment or refund.

My tracking number says delivered, but I didn’t receive anything.

Please wait up to 3 business days, sometimes parcels are scanned as delivered a bit early. Also check with neighbors or reception. Still nothing? Contact support@yoishomatcha.com.

I haven’t received an order confirmation, is my order in?

First check your spam folder. If it’s not there, email support@yoishomatcha.com with your name and the email address used at checkout.

Can I change or cancel my order?

If your order hasn’t shipped yet, we can usually change or cancel it. Email support@yoishomatcha.com with your order number as soon as possible.

Returns and refunds

How do I return products?

Please email us first. Send unused and unopened products back in their original condition to the office address listed on your packing slip. Include your order number in the parcel and keep your proof of postage.

Are return shipping costs my responsibility?

Yes, return shipping costs are covered by the customer unless stated otherwise.

How long does a refund take?

Once your return is received and checked, the refund will be issued within 5 days to your original payment method.