SHIPPING TIMES
Orders in the Netherlands and Belgium placed before 23:00 on a working day are delivered the next working day. For the rest of Europe, delivery takes 2–4 working days. UK and Ireland and the US can expect delivery within 3–6 working days.

Once your order has shipped, you’ll automatically receive an email with your Track & Trace link to follow your parcel.

SHIPPING COSTS
Shipping costs depend on your location. We offer free shipping on all orders within the Netherlands, Germany, and Belgium. For the rest of Europe, shipping costs are €4,95, free from €49,95. For the UK and Ireland, shipping costs are €9,95, free from €99,95. Orders to the US have a flat shipping rate of $10.

INTERNATIONAL SHIPPING
We ship to all European countries, the UK, Ireland, and the US. If your country isn't listed at checkout, feel free to send us a message and we'll look into adding it for you.

PRE-ORDERS
If your order contains pre-order items, your entire order will ship once all items are in stock.
Would you like to receive available items sooner? Simply place them in a separate order.

PICKUP POINTS
Orders in the Netherlands, Belgium, Sweden, Finland, and Denmark can be shipped to a pickup point. For all other countries, shipping to a pickup point is not available, please make sure to enter a home or business address at checkout.

SHIPPING CONFIRMATION AND TRACKING
Once your order leaves our warehouse, you’ll receive an email confirmation including a Track & Trace link.
You can use this link to track your parcel’s journey until it’s delivered.

MISSING ORDERS
If your tracking shows “delivered” but you haven’t received anything, first check with neighbors or your building’s reception.
Sometimes parcels are scanned as delivered slightly early.
Please allow up to three business days.
Still nothing? Contact us at support@yoishomatcha.com and we’ll assist you right away.